This Privacy Policy explains how Leopard’s Pride Game Lodge our collects, uses, stores, and protects your personal information when you visit our website and make a booking online.
We are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable data protection laws.
1) Who We Are
Business name: Leopard’s Pride Game Lodge
Contact email: bookings@leopardspride.co.za
2) What Information We Collect
When you browse our website or make a booking, we may collect the following types of information:
a) Information you provide to us
Full name and surname
Email address
Phone number / WhatsApp number
Billing details (billing address, required checkout fields)
Booking details (dates, number of guests, special requests/messages)
b) Payment information
Payments are processed through secure third-party payment providers. We do not store your full card details on our website. Your payment provider may collect and process payment details according to their own privacy policies.
c) Website usage information (automatic)
IP address
Browser type and device information
Pages visited and actions taken on the website
Cookies and similar tracking technologies (see Section 8)
3) Why We Collect Your Information
We use your personal information to:
Process and manage lodge bookings made through our online checkout
Communicate with you about your booking (confirmations, updates, questions)
Provide customer support and respond to enquiries
Improve our website, user experience, and services
Prevent fraud, protect security, and maintain website integrity
Comply with legal and accounting obligations
4) Legal Basis for Processing
We process personal information when:
It is necessary to perform a contract (e.g., to fulfil your booking)
You have provided consent (e.g., when you contact us or accept cookies)
It is necessary for our legitimate business interests (e.g., security, website improvement)
We must comply with legal obligations
5) How We Share Your Information
We do not sell your personal information. We may share your information only when necessary with trusted third parties such as:
Payment processors / payment gateways (to process payments securely)
Website hosting providers and technical service providers (to run the site)
Booking/admin tools used to manage reservations
Email/SMS/WhatsApp communication tools (to contact you about bookings)
Professional advisors (accountants/legal) when required
Authorities if required by law or to protect our rights and safety
All third parties are expected to handle your information securely and only for the intended purpose.
6) How Long We Keep Your Information
We keep your personal information only as long as needed to:
manage your booking and provide services
comply with legal, tax, and accounting requirements
resolve disputes or enforce agreements
When information is no longer required, we securely delete or anonymise it.
7) Your Rights
Depending on applicable laws, you may have the right to:
request access to the personal information we hold about you
request correction of incorrect or incomplete information
request deletion of your personal information (where legally allowed)
object to or restrict certain processing
withdraw consent where processing is based on consent
To make a request, contact us using the details in Section 11.
8) Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
remember your preferences
enable core site functions (including cart/checkout functionality)
analyse website traffic and improve performance
support marketing/advertising where enabled (e.g., tracking conversion from ads)
You can control cookies through your browser settings. Disabling cookies may affect how the website functions (especially checkout/cart features).
9) Marketing Communications
We may contact you about your booking and customer service messages.
If we send marketing messages (such as specials or updates), you can opt out at any time by following the unsubscribe instructions (if provided) or by contacting us directly.
10) Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no website can be guaranteed 100% secure. You use the website at your own risk.
11) Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Leopard’s Pride Game Lodge
Email: bookings@leopardspride.co.za
12) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective date”.
